Companies that want to mitigate the risks and manage damages incurred by outages. Companies that want to protect their revenue stream, ensure business continuity and bolster their brand. Business size doesn’t matter for this purpose. The only parameter is whether your company:

• Depends on third-party IT services for critical business activities 
• Has SLA commitments that depend on the uptime of third-party IT services
• Will incur direct revenue losses due to downtime (for example, eCommerce or entertainment companies)

We cover downtime that is caused by a wide range of IT service providers including Cloud (AWS, Azure and GCP), eCommerce (Shopify and BigCommerce), payments (Stripe and PayPal), CDN (Cloudflare and Fastly) and CRM Salesforce and HubSpot). We are constantly adding new services so contact us if you’d need coverage for an IT service that we don’t offer yet.

During the sign-up process, our smart policy engine will estimate the amount of coverage you require based on your company size, industry and business type. You will then be able to easily adjust that number to precisely suit your needs before you finalize your policy terms.

You can get as much coverage as you need. Fill out a request for a quote with the amount you need, and we’ll get back to you within 24 hours.

Compensating customers for unmet commitment is an expense you may incur as a result of a downtime event. Our policies cover your customer SLAs, so we take them into account when we help you calculate your required coverage amounts.

Yes. When you fill out the coverage questionnaire, add all the services you would like to have covered and we’ll provide a quote for the combined package.

We base our parametric modeling analysis on multiple factors. These include data you provide about your company and the IT services you use, as well as the highly granular performance and availability data we collect through our monitoring system. This allows us to provide the most affordable premium option. Parameters include your cloud provider, the type of services you use, whether you have redundancy between regions, the hourly coverage amount you select, the waiting period you need and more.

No. Our policy covers a wide range of downtime reasons, from human errors to cyber events to hardware malfunctions. Exclusions include degradation of service, planned maintenance, government and regulatory action and war.

Our policies fill in a critical gap in the insurance space to complement your existing coverage. They are sold either as standalone policies, or as add-ons to cyber/BI policies.

Your policy can scale up as fast as you do so you can increase your coverage at any time. Whenever you add third-party IT services or update their details, please contact us and we’ll help you update your policy. 

Providers might issue credits following downtime events due to the lack of service they promised to provide, but they don’t  compensate their customers for financial losses.

At this time, our coverage is only available for businesses.