Companies that rely heavily on their cloud providers and want to protect their revenue stream, ensure business continuity and bolster trust with their clients. Business size doesn’t matter for this purpose. Relevant parameters include whether your company:

• Depends on cloud service providers (Amazon Web Services, Google Cloud Platform, Microsoft Azure) for critical business activities 
• Has SLA commitments that depend on their uptime 
• Will incur direct revenue losses, operational losses or other financial losses due to downtime

We cover downtime caused by the top three providers including (AWS, Azure and GCP), and can extend coverage for CDNs, Content Delivery Networks (Cloudflare, Fastly, Akamai and Cloudfront). We do offer tailored coverages as well as white label our product in specific territories, so contact us for those purposes. 

During the onboarding process, we will help align the defined payout amount to the financial losses incurred. This will be based on your company size, industry and business type. We take into consideration revenue, gross profit, SLA liabilities, as well as seasonality and work hours that will suit your needs before you finalize your policy terms.

We provide coverage to any sized business, from SME to corporates. Schedule a call directly with us, or fill out this form and we’ll get back to you to answer your questions.

Compensating customers for breach of SLA is an expense you may incur as a result of a downtime event. Our policies provide coverage for customer SLAs expenses. We take them into account when tailoring the coverage to the business needs. 

Yes. When you fill out the coverage questionnaire, add all the services you would like to have covered and we’ll provide a quote for the combined package.

We base our parametric modeling analysis on multiple factors. These include data you provide about your company’s cloud infrastructure, historical outage events, as well as your resilience and DR plans. Other parameters include the type of services you use, whether you have redundancy between regions, the hourly coverage amount you select, the waiting period you need and more.

No. Our policy covers a wide range of downtime reasons, from human errors to cyber events to hardware malfunctions, including physical perils like fires, storms and hurricanes. If your provider is the target of a cyber attack and your insured cloud regions and services are impacted, you are covered. Exclusions include degradation of service, planned maintenance, government and regulatory action and war. This is all subject to the policy that may be issued to you, a specimen policy wording can be found here.

Our policies fill in a critical gap in the insurance space to complement your existing coverage. They are sold either as standalone policies, or as add-ons to cyber/BI policies.

Your policy can scale up as fast as you do so you can increase your coverage at any time, update your insured infrastructure and add cloud regions and services at any time. Please contact us or your broker to update these details.

Providers might issue credits following downtime events due to the lack of service they promised to provide, but they don’t compensate their customers for the financial losses caused by the downtime events. That’s what we are here for.

At this time, our coverage is only available for businesses.